Discover what your customers want with strategic usability testing.
We help brands like yours find answers through cost effective user research.
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How we can help
Usability Testing
Through remote usability testing, we gain real user insights into your website, app, or product. Use testing strategically to understand your customers and inform your product vision. Or tactically to fix UX issues or test new features. We help you create a great user experience that differentiates your brand.
User Research
We work with your product, UX, and dev teams, sharing our expertise in user behavior and research planning. Our skills and research methods complement yours, helping you build the products right, first time.
10 day* turnaround on usability testing
In just 10 days get evidence backed customer insights*
Start by setting aside a day where you can be available to discuss your testing requirements. We will source participants that match your customer demographic and write an effective test script. Next we schedule in 5 testing sessions where you can watch live before we write up the findings providing actionable insights.
* 10 day turnaround is subject to the following: Studio availability. Prompt response to questions about your project. Study assets (website, prototype etc.) and research requirements that will fit into a 30 minute session. Standard participant selection.
Design sprint interviews
A critical element of the design sprint is where the prototypes are validated with real people. Doing this yourself can however lead to inherent bias. To avoid this we can source 5 participants ready for the last day and test the prototypes for you. You can watch the sessions live and afterwards we will meet with you for a debrief session to talk through the key observations.
Find out more about Design sprint interviews.
From the first meeting, Use Ability understood our requirements and recommended the right testing to gain effective insights from our customers. Gemma & Kelby are friendly, approachable and always go the extra mile when running our research.
Amanda Holmes
Brand & Communications
Getting direct feedback from players is one of our biggest pain points. Working with Use Ability allows us to observe actual players get hands on with the product, seeing where they are struggling is very powerful and provides priceless value.
Ian Bickley
(Former) Head of UX
Working with Use Ability was a delightful and positive experience. Gemma and Kelby demonstrated their extensive expertise and professionalism throughout the process. Despite our initial lack of experience, they provided invaluable assistance and effectively optimised the testing to meet our needs. Additionally, the final report was comprehensive and clearly explained. We look forward to collaborating with them again in the near future.
Melanie Azzopardi
Senior Digital & E-commerce Strategy Manager
Telecoms
Banking
Healthcare
Fintech
Tourism
iGaming
Government
eCommerce
Marketing
and more